The Alco difference is that we treat your home the way we want our homes treated.
We’re a family-owned company, and have been for 3 generations. That means that serving you is in our blood – and we want to be more than just “that company that did your windows.”
We don’t believe that our relationship with you ends when we finish your installation.
We believe that’s when our relationship STARTS.
We respect your time, your home, and your needs at every step of the way.
Here’s what happens when you call Alco:
You’ll choose an appointment time that works with your schedule – whether it’s during the day, in the evening or on a weekend. Our representative will call when he’s on the way to let you know that he’ll arrive soon, and will arrive at your home dressed neatly in a logo’d polo shirt and dress pants… except on Friday (that’s jeans day!)
We do NOT believe in 2-3 hour “hard sell” appointments. We respect your time FAR too much for that. Here’s how the process works for each product type:
During a Window Installation:
- Walk through your home and review the windows that you’d like replaced.
- Discuss your options as far as styles, frames and custom options
- Answer any questions you have about your replacement window project
- Give you a timely quote and estimated timeframe of completion. (In most cases. For complex custom work, we may need 48 hours to research your price.)
Once you’re ready to move forward with your Alco window project, our senior window installer will come and measure every window that you would like to replace.
During that time, he will also note any valuable property that should be moved prior to our arrival – this is to ensure the safety of your objects! – and any furniture that the installation team will move before they begin.
On the day of installation, we’ll inspect the inside of your wall as the window is removed to ensure that the structure is sound and the installation will begin.
Our factory-trained installation team uses dropcloths, furniture pads, and foot protectors to ensure that your home stays as clean as we found it.
Upon completion, our installation crew will clean all of your new windows, remove the manufacturer stickers and place them into a folder for you, put your furniture back into place and broom-sweep the work area clean.
During a Siding Installation:
- We’ll walk around the property and discuss any areas that are caused for concern.
- We’ll inspect in your home to determine whether any water is entering your home.
- We will discuss your options with you in regard to your materials options.
- We’ll answer any questions you have about your siding project.
- Give you an immediate quote and estimated timeframe of completion. (In most cases. For complex work, we may need 48 hours to research your price.)
Once you’re ready to move forward with your replacement siding project, our senior installer will come and complete the final measurements for your siding. We’ll make note of any yard obstacles that need to be avoided as well.
On the day of the installation, we will start as early as possible. We’ll have checked the weather report to ensure that we have a clear forecast – although we do keep a house-sized tarp on the truck in case of a rogue storm. Depending on the project, we will either remove the existing siding or install your new siding on top. If we remove your existing siding, we will inspect underlaying material and replace any rotted pieces.
Our installers are all factory trained and certified and have been with Alco for over 10 years- which means that they meet the standards set by the manufacturers of our product in addition to Alco standards. At the end of each work day, the grounds around your home will be swept with a magnet to catch any stray nails. All trash will be cleaned up and put into the dumpster that we bring onsite.
During a Roofing Installation:
- We’ll bring up an aerial view of your roof to preview your roof and get an accurate measurement.
- We’ll inspect in your attic (if possible) to determine whether any water is entering your home.
- We will discuss your options with you in regard to your materials options.
- We’ll answer any questions you have about your roofing project.
- Give you an immediate quote and estimated timeframe of completion. (In most cases. For complex work, we may need 48 hours to research your price.)
Once you’re ready to move forward with your replacement roofing project, our senior installer will come and complete the final measurements for your roof. We’ll make note of any yard obstacles that need to be avoided as well.
On the day of the installation, we will start as early as possible. We’ll have checked the weather report to ensure that we have a clear forecast – although we do keep a house-sized tarp on the truck in case of a rogue storm.
As we remove your existing shingles, we will inspect the plywood sheeting and replace any rotted pieces. Your home will get upgraded underlayment over top of that, and we’ll also give you ice and water shield to protect against ice-damming.
All the pipes and vents that are coming out of your house will get new pipe collars, and chimneys will be re-flashed. And every home that Alco works on gets a new ridge vent (which goes on top of the roof and protects against moisture buildup in the attic.)
At the completion of the job – which happens in one day for most cases – the grounds around your home will be swept with a magnet to catch any stray nails. All trash will be cleaned up and put into the dumpster that we bring onsite.
During a Door Installation:
- We’ll examine your doors to determine whether they’re operating at their peak efficiency
- Can water enter your home?
- Are there any drafts?
- Are your doors cracked, warped, dented or otherwise showing wear?
- Are your doors hanging level on the hinges?
- Does your door close easily and flush against the jamb?
- We will discuss your options with you in regard to your materials options.
- We’ll answer any questions you have about your doors.
- Give you an immediate quote and estimated timeframe of completion. (In most cases. For complex work, we may need 48 hours to research your price.)
Once you’re ready to move forward with your replacement door project, our senior installer will come and complete the final measurements for your doors. We’ll make note of any yard obstacles that need to be avoided as well. On the day of the installation, we will start as early as possible. We’ll have checked the weather report to ensure that we have a clear forecast so that we don’t have unnecessary delays. Depending on the project, we will either remove the existing door frame and install a new one, or install your door into the frame that currently exists. At all points, we will inspect the door frames to ensure there is no rotting wood or repairs required.
Our installers are all factory trained and certified and have been with Alco for over 10 years- which means that they meet the standards set by the manufacturers of our product in addition to Alco standards. At the end of each work day, the grounds around your home will be swept with a magnet to catch any stray nails. All trash will be cleaned up and taken with us when we leave.
Plainly put: The Alco difference is that we treat your home the way we want our homes treated.
We’re a family-owned company, and have been for 3 generations. That means that serving you is in our blood – and we want to be more than just “that company that did your windows.”
Our mission is to be your partner in your home improvement – the company you call whenever you have a home improvement project and need to know where to turn. That’s the Alco difference.
The Alco Guarantee
When you have an active project with us, we are on call 24/7 to take care of your home improvement needs.. and your project stays active until you’re 100% satisfied with the work that’s been done. And if there’s ever a problem due to workmanship or materials for the remainder of your time in the home, we’ll come back out and handle it at no cost to you.
PLUS your project will be subject to the manufacturer warranty, detailed below:
Awards + Accolades
Third-party awards are given to companies who hold a high standard of service. ALCO is proud to be the recipient of these awards on a regular basis.
From Angie’s List and Houzz service awards, to remodeler organizations and publications, ALCO strives to be the best at service, customer satisfaction, and quality year after year.
Angie's List Super Service
Each year, Angie’s List awards Super Service awards to the top companies in their category within their market – which means we’ve been voted as one of the top Remodeling Contractors in the MD/DC/VA region! We have made the list year after year.
NARI Member
The National Association of the Remodeling Industry is the only professional trade association dedicated solely to our industry – remodeling. Our membership with NARI allows us to stay up-to-date on the latest technologies, take advantage of exclusive education opportunities, and learn best practices from our peers and experts.
That translates to a more knowledgeable company able to serve you more..
BBB Rating
Our BBB Rating of A+ is reflective of our past interactions with our customers. This rating is based on our lack of complaint history, the type of business we are, how long we’ve been in business, whether we have transparent business practices (we are who we say we are and do what we say we’re going to do!) and our compliance with licensing standards in our industry and area.
EPA Lead Safe
The EPA’s Lead Safe Certification process allows us to show that our employees have extensively trained in practicing safety with lead, including lead-based paint. This means that we know how to handle potentially hazardous situations without endangering you and your family.
Guild Quality
GuildQuality is a Customer Surveying service that allows us to collect unbiased, third-party reviews and show them to you without editing or curating from us.
Our Membership in GuildQuality allows us to ensure that you always see every review we get – the projects that went exactly as planned AND the projects that may have required a little more finesse.
Best of Houzz
Houzz awards a “Best of Service” designation to those providers who achieve reviews high in both number and quality. Our Best of Service award three years running shows that we consistently perform well and often for our clients.
NKBA Member
he National Kitchen and Bath Association is a professional trade association dedicated to the kitchen and bath industry. Our membership with the NKBA allows us to stay up-to-date on the latest technologies, take advantage of exclusive education opportunities, and learn best practices from our peers and experts. This translates to a more knowledgeable company to serve you more.
Our License
Choosing a contractor who is unlicensed leaves you open to a variety of problems, not the least of which that there is no governing body ensuring that contractor has completed all of his or her requirements.
Many times, unlicensed contractors are able to “cut corners” and provide a more shoddy workmanship – leaving your home vulnerable and your money wasted.
ALCO is one of the first companies licensed in the State of Maryland, and we hold active licenses in Virginia, Maryland & Washington D.C.
Qualified Remodeler 500
Qualified Remodeler, much like Remodeling Magazine, has a list of their top 500 remodeling companies. ALCO is proud to be on this list to showcase our commitment not only to growth, but the principles that drive our growth: excellence and service
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Golden Hammer
The Golden Hammer award is presented each year to performance leaders based on overall excellence measured by customer service scores, professionalism in communication, cooperation, and overall POMS scores.
Remodeling 550
The Remodeling Magazine 550 is the list of the largest companies in the nation in four categories, and ALCO is proud to be part of this list in the Specialty Contractor Category.
The contractor who grows and stays big has proven to master not only solid construction skills, but also business practices that make them a great service provider for their customers.
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Our Insurance
ALCO is proud to be insured by The Hartford Mutual Group,
with a $3,000,000.00 per occurrence provision. (Policy #9137354)
All of our employees are covered with Workers Compensation Insurance,
also through The Hartford Mutual Group. (Policy #4071771)
Certified Contractors Network
Certified Contractors Network helps its members to be the best in their industries by providing proven best practices and procedures that allow them to provide their customers with superior quality of work and an exceptional contracting experience. Member companies are committed to observing the highest standard of Integrity, Frankness and Professional Responsibility in dealing with their clients.
2016 COTY Award Winner
We have been selected as one of the NARI metro-DC Capital 2016 COTY award winners..
Consumers' Checkbook
Consumers’ Checkbook is a non-profit rating service that provides rigorous ratings for companies across the country. Because they accept no advertising dollars, they’re able to provide a completely un-biased view of how a company operates.
ALCO has earned a Top Rated Designation because of our commitment to excellence and our exemplary service record.
Professional Certifications and Designations
ALCO has studied with a number of manufacturers and companies to ensure that we install their materials exactly to their specifications. These programs are often rigorous, requiring us to train each installer and maintain a standard operating procedure that is approved by the manufacturing company.
Very few companies have undergone these processes – but it’s these training and certification programs that will ensure that your home remodel is done the right way, every time.
CertainTeed
CertainTeed’s Master Shingle Applicator Program requires that our company adhere to a high standard of operation when applying CertainTeed roofing products. This includes training from the manufacturer, and consistently performing to their high standards.
Vinylmax
Not only one of the Top 100 window manufacturers in North America, but also one of the fastest growing. Vinylmax windows, with 30+ years of experience, a state-of-the-art manufacturing facility and a relentless commitment to quality and service, offers one of the widest varieties of wood and vinyl windows available from any single manufacturer. Alco is proud to offer Vinylmax Products.
James Hardie Elite Preferred
As a James Hardie Elite Preferred contractor, we are authorized by Hardie to sell and install their products. We also have taken their installation classes, as well as routinely stay up to date on the latest products and practices according to Hardie, to ensure that you get the best fiber cement installation possible.
Marvin
As a Marvin Authorized Replacement Contractor, we demonstrate the highest level of commitment to Marvin best practices and are authorized to install their windows and doors.
Leaf Relief
Leaf Relief Gutter Protection System is an incredible line of defense between water and your home. As a Certified Installer, we have been extensively trained on how to install this system properly to protect your home for years to come..
Third Party Reviews